Terms and Conditions

Any use (visiting or purchasing products) of the Cedrelle.com website implies acceptance of the terms and conditions mentioned below. For the best use of the website, it is recommended to read the document carefully.

Definitions

Website - domain www.cedrelle.com www.cedrelle.com

Buyer – any natural person with a minimum age of 18 or legal entity who visits and/or places an order on the site (“You”).

Seller – the commercial company Hoteit Brand SRL, having its registered office in Voluntari, Ilfov, Erou Iancu Nicolae Street no. 75A, building 1, building C, floor 3, ap. 10, registration number with the Trade Register: J23/1610/2014, Fiscal Code 33236165, Share capital 200 RON, e-mail contact@cedrelle.com, phone number 0736.043.097 (“We”, “Subscribe”, “Hoteit Brand”) contact@cedrelle.com , phone number 0757.030.215 (“Us”, “The Subscribed”, “Hoteit Brand”)

Goods and Services – any product or service, including the documents and services mentioned in the order, to be provided by the seller to the buyer.

Order – an electronic document that acts as a form of communication between the seller and the buyer, through which the seller agrees to deliver the goods and the buyer agrees to receive these goods and make payment for them.

Contract - represents the distance contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the buyer.

General information

Placing and accepting the order

By placing an order on the site, the buyer agrees to a form of communication (telephone or email) through which the seller carries out its activity.

The notification received by the buyer via e-mail regarding the receipt of the order from the buyer serves as information and does not imply acceptance of the order.

The contract is considered concluded between the seller and the buyer at the moment of confirmation, on a durable medium, by the seller of the acceptance of the order submitted by the buyer. An unconfirmed order will have no contractual value between the parties.

The information presented on the seller's website, including these terms and conditions, is for informational purposes only and may be modified by the seller without prior notice. The modifications made will not have retroactive effect and will apply exclusively to orders placed starting from the date of their intervention.

The inclusion of any products or services on the site at any time does not mean or guarantee that such products and/or services will be available at all times. We reserve the right to discontinue the sale of any product or service at any time.

The seller is free to manage the information received without having to provide justification for this. For questions regarding your personal data and for instructions on accessing or deleting stored information, please access the Privacy section.

Opinions or addresses containing insults or inappropriate language will be excluded from the site or ignored.

Payment method

For orders placed on www.cedrelle.com SITE

Cash on delivery, Payment by bank card

The order is paid to the courier company representative upon delivery of the package via cash on delivery.

Card payment via Stripe http://www.stripe.com/

If you have chosen the payment method using a bank card, you will need to fill out a form with your card information on a secure page.

For payments with debit/credit cards issued under the Visa and MasterCard logos (Visa/Visa Electron and Mastercard/Maestro), the "3-D Secure" system developed by these organizations is used. The system ensures online transactions the same level of security as those made through an ATM or in the physical environment, in front of the merchant.

• * All prices displayed on the site include VAT.

** The prices displayed on the site do not include delivery fees. The cost for each delivery is indicated at the time of order confirmation. The standard cost for a delivery is 19.90 lei for all orders less than 250 lei and free for orders greater than 250 lei. In the event that we cannot fully and cumulatively honor the products included in a single order, and multiple deliveries are required, you will only pay the cost of a single delivery, without additional fees for subsequent deliveries.

Assignment and subcontracting

The seller may assign and/or subcontract a third party for services related to the fulfillment of the order, with the buyer's information, without the buyer's consent being required. The seller will always be responsible to the buyer for all contractual obligations.

Intellectual and industrial property rights (IPR)

The name of the site as well as the graphic signs are registered trademarks owned by Hoteit Brand SRL, this information cannot be transmitted or copied without the prior written consent of the owner. Failure to comply with these conditions is sanctioned according to the laws in force.

If through the content of the site www.cedrelle.com intellectual property rights are violated, please report any situations to us at: contact@cedrelle.com. contact@cedrelle.com .

Information on the website
The images on the site are for informational purposes only and may differ due to inherent differences that may appear between the photos and reality.
Cedrelle.com clearly and intelligibly provides the consumer with the following information:
• the main characteristics of the products or services sold;
• all company data (company name, address, telephone number, etc.);
• the price of each product, the total price of the products and all additional transportation and delivery costs;
• payment, delivery, execution methods;
• information regarding the right of withdrawal, the conditions, deadlines and procedures for exercising that right, in accordance with the legislation in force.
Hoteit Brand SRL reserves the right to complete and modify any information on the site.
Hoteit Brand SRL is not responsible for damages caused as a result of the site not functioning.
Payment terms
When using a coupon, it is recommended to check the specific conditions such as: minimum quantity ordered, validity and value.
Only one coupon or discount may be used per order. All coupons must be used at the time of order; subsequent refund or cash substitution is not possible. Resale of the coupon is not permitted.
The price, payment method and payment term are specified in the order. The seller will issue an invoice to the buyer for the goods and services delivered, the buyer's obligation being to provide at the time of placing the order, or subsequently in due time, all the information necessary for issuing the invoice in accordance with the legislation in force.
Conciliation procedure
If a person has a complaint, they can write to the following email address: contact@cedrelle.com .
Complaints for cases requiring conciliation can be made by any person who considers themselves to have been wronged.
Upon receipt of a description of a situation, the situation will be analyzed in detail.
After receiving a complaint or a complaint, a report on the case is prepared and submitted to the general manager, who will adopt a decision on the case. This decision will be sent to the client within a maximum of 30 calendar days from the date of receipt of the complaint.
The entire conciliation procedure, until completion, is confidential.
If conciliation is reached, the case is considered closed.
Your rights to address the competent authorities or even the courts, as the case may be, are not limited or restricted in any way.
Nothing in these terms and conditions excludes or limits our liability in respect of any matter for which it would be unlawful for us to limit or exclude our liability.

Risks and responsibilities
Delivery
The seller undertakes to ship the goods and services in a door-to-door courier system to the buyer through external courier and express courier services in Bucharest and other localities in the country.
We try to make every effort to ship orders as quickly as possible and in the order in which they were placed. Our goal is to deliver your order within 1-3 business days. Although we aim to deliver within this time frame, delivery may take longer due to circumstances beyond our control, but will not exceed 30 days from the date of order confirmation. If the delivery time exceeds 30 days, you have the right to cancel your order.
If the order delivery deadlines cannot be met, the seller is obliged to notify the buyer of the estimated delivery completion date.
If the seller receives incorrect information regarding the billing or delivery of the products, a new deadline for honoring the order will be established, falling within 3 working days from receipt of the rectified information.
Transport – Packaging
Unless otherwise agreed by the seller and buyer, the seller discharges the risks and responsibilities associated with the goods and services upon their delivery to the domestic courier company with which the seller collaborates or to the buyer's representative, as the case may be.
The seller will ensure the proper packaging of the goods and services and will ensure the transmission of accompanying documents.
Consumer rights
Art. 9. - The seller is liable to the consumer for any lack of conformity existing at the time the products were delivered. Art. 10. - In the event of lack of conformity, the consumer has the right to request the seller to bring the product into conformity, free of charge, by repair or replacement, in accordance with art. 11, or to benefit from the corresponding price reduction or the termination of the contract regarding this product, under the conditions of art. 13 and 14.
Art. 11. - (1) In the event of lack of conformity, the consumer shall have the right to require the seller to repair the product in the first instance or to have the product replaced, in each case without payment, unless the measure is impossible or disproportionate. (2) A remedy shall be considered disproportionate if it imposes on the seller costs that are unreasonable in comparison with the other remedy, taking into account: a) the value that the products would have had if there had been no lack of conformity; b) the importance of the lack of conformity; c) whether the other remedy could have been carried out without significant inconvenience to the consumer. (3) A remedy shall be considered impossible if the seller cannot provide identical replacement products or spare parts for repair, including as a result of the lack of equipment or related technology. (4) Any repair or replacement of the products shall be carried out within a reasonable period of time, agreed in writing between the seller and the consumer, and without any significant inconvenience to the consumer, taking into account the nature of the products and the purpose for which the consumer requested the products. The period of time established may not exceed 15 calendar days from the date on which the buyer informed the seller of the lack of conformity of the product. (5) In the event of repair of the product, only new parts shall be installed in it.
Art. 12. - The notion of free of charge, provided for in art. 10 and 11, refers to all costs necessary to bring the products into conformity, including postal, transport, handling, diagnostic, expert assessment, dismantling, assembly, labor, materials used and packaging costs.
Art. 13. - The consumer may request an appropriate price reduction or termination of the contract in any of the following cases: a) if he does not benefit from either the repair or replacement of the product; b) if the seller has not taken remedial action within a reasonable period of time; c) if the seller has not taken remedial action, according to art. 11 paragraph (4), without significant inconvenience to the consumer.
Art. 14. - The consumer is not entitled to request the termination of the contract if the lack of conformity is minor.
Transfer of ownership
Ownership of the goods and services will be transferred at the time of payment by the buyer at the location indicated in the order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the seller's staff).
In the case of delivery by courier, the seller is not authorized to allow the buyer to open the packages before signing for delivery, but only after signing for delivery and paying any corresponding value.
Returns
Hoteit Brand SRL guarantees a full refund of the price according to the provisions of these Terms and Conditions, provided that each of the products in question are returned in the same condition in which they were received (without damage or modifications) and with intact labels.
If you wish to return a product, please notify us using the contact details in these Terms and Conditions; please place the product in a package that will be shipped to us at the address specified in these Terms and Conditions and please ensure that it meets the conditions for return, as set out above.
All return costs are the responsibility of the buyer.
As soon as we receive the returned products, we will inform you about this using the contact details you provided us, confirming this fact.
The value of the products will be refunded to you by bank transfer, and for payments you made using the cash on delivery payment method, please provide us with the bank details that we can use to make the refund.

Liability
The seller cannot be held liable for damages of any kind that the buyer or any third party may suffer as a result of the seller's fulfillment of any of its obligations under the order and for damages resulting from the use of the goods and services after delivery and in particular for the loss of the products.
The Seller will be liable if its subcontractors and/or partners of any kind involved in the execution of the order fail to fulfill any of the contractual obligations.
Hoteit Brand SRL is not liable for indirect losses that are a secondary effect of the main loss or damage potentially suffered (for example, but not limited to, loss of profit) or for the inability to deliver the products or to fulfill any of our obligations under these Terms and Conditions if this inability is caused by a force majeure situation.
The maximum amount of our liability to you for any loss or damage suffered in connection with your order on this site will be limited to the total value (total price) of your order.
Other provisions
The parties to this Agreement shall be deemed to be independent contractors and neither party shall have the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions herein supersede any prior written or oral agreements between the parties relating to the subject matter of this Agreement and may not be modified or altered except by written agreement signed by both parties.
Access to and use of the cedrelle.com website is subject to these rules, in the terms and conditions presented. Using the website, logging in and accessing the services implies implicit acceptance of these terms and conditions, with all the consequences arising from their acceptance.
The copyright for the information on this site is owned by Hoteit Brand SRL. No material on this site may be reproduced in part, in whole or modified without the express prior permission, by prior written consent of Hoteit Brand SRL.
It is stated that the articles posted on Cedrelle.com are mostly pamphlets and should be treated as such. The exception is articles that specify the source of the information and are real.
The content of this site, the texts, graphics, software, logos and any other materials present on the site are protected by copyright law and are the property of Hoteit Brand SRL.
Hoteit Brand SRL or third parties may provide authorized links to other pages or World Wide Web resources through the cedrelle.com website. Hoteit Brand SRL does not guarantee, is not and cannot be held responsible in any way for their availability, form, content, advertising, products or other materials available on those sites.
Hoteit Brand SRL will not be responsible or liable to pay compensation, directly or indirectly, for any damage or loss caused or alleged to have been caused by/or in connection with the use of or reliance on the information, content, goods or services made available by the respective sites.